Frequently Asked Questions
I DO HAVE A FEW IDEAS BUT DON'T KNOW WHERE TO START-WILL YOU HELP ME?
I HAVE A VERY SHORT DEADLINE-WHAT CAN YOU DO FOR ME?
DO YOU NEED ARTWORK FOR MY ORDER?
DO I PROVIDE YOU WITH THE ARTWORK EXACTLY AS I WANT IT PRINTED?
I HAVE A TIGHT BUDGET - DO I PAY THE PRICES I SEE LISTED?
HOW CAN MY FIRM BE MORE EFFICIENT IN THESE COST-CONSCIOUS TIMES?
OOPS-WE NEED A LARGER QUANTITY THAN ORIGINALLY ORDERED - WHAT NOW?
WHAT HAPPENS TO MY PRICING IF I ORDER A QUANTITY THAT ISN'T LISTED?
OUR EVENT WAS CANCELED SO WE WON'T NEED THOSE GOLF SHIRTS; NOW WHAT?
DO YOU REQUIRE A DEPOSIT BEFORE PRODUCTION BEGINS?
HOW LONG DOES AN ORDER TAKE TO ARRIVE?
SO, IF YOU TELL ME THAT MY ORDER WILL BE SENT 'IN A WEEK', WHAT DOES THAT REALLY MEAN?
DO I HAVE TO COME TO THE KCI OFFICES TO PICK UP MY ORDER?
TELL ME ABOUT OVER RUNS AND UNDER RUNS - WHAT ARE THEY AND WHY DO THEY EXIST?
HOW EASY IS IT TO SHOP ONLINE?
IF I PLACE AN ORDER ONLINE WILL THE ORDER BE PLACED AUTOMATICALLY?